Q: What happens if I am sick?
A: Phone our surgery between 8am and 5pm to make an appointment with your GP. We hold ‘use on day’ appointments and acute appointments to ensure we can see patients as quickly as possible. You may also be offered a telephone assesment option.
Q: What is Telephone Assesment and Treatment?
A: If you are sick or unwell we have a service where a Doctor will call you back at an agreed time to discuss your situation, they can then either :
Book you an appointment
send a prescription to a pharmacy for pick up
offer advice and a follow up plan
For More information click here
Q: How do I enrol at Chadwick Healthcare?
A: Please contact our receptionists for an enrolement form, they will advise what identification the Ministry of Health requires us to obtain from patients in order to access HealthCare subsidies.
Our receptionists will advise which of our GPs are accepting new patients. Please note there are times when we reach our capacity and are unable to process new enrolments.
The Clinical Team at Chadwick Healthcare is very proactive regarding childhood immunisations. We actively support the Ministry of Health Well Child Immunisation Programme and strongly encourage all our patients to immunise their children. Reminders will be sent from our clinical team to parents or caregivers when each immunisation is due and we will continue to encourage you to have your children immunised. This is fundamental to our philosophy and the way we function as a general practice.
We also fully endorse and actively encourage all other health checks such as breast screening, smear taking, heart checks, diabetes screening and prostate checks (as applicable). These are undertaken so we can identify any potential health problems as early as possible.
Q: Where can I find you?
A: Chadwick Healthcare has 4 loctaions across Tauranga, Greerton, Tauriko, Bethlehem & South City for more details click HERE>>>. Full disability access and you can phone us on 07 579 0144 to make an appointment.
Q: Can I use any of the different locations?
A: Yes - All our registered patinets can use any of our locations, if your regular doctor is unavailable you may be offered an apointment with a different doctor or at a different location
Q: Im not a registered patient can I make a casual apointment?
A: Yes - Although appointments are reserved for our registered patients, we often can accommodate casual patients. Casual bookings are made on the day only and are subject to availability, please phone our reception team.
Q: How do I get a repeat prescription?
A: You can request a repeat prescription if you have seen your GP within the last six months. Simply phone 07 579 0144 and select our prescription line which is “OPTION 2”. You will be asked to leave your name, contact phone number and a list of the medications you require by name. Please allow up to 48 hours for your request to be processed. Requesting a repeat prescription will incur a fee.
Urgent same day prescriptions are also available.
Q: Can I get advice?
A: You are welcome to phone one of our nurses from 8am until 5pm. They will offer advice or recommend you book a GP appointment if necessary. Booked nurse appointments at the surgery incur a nurse consultation fee according to the appointment’s complexity and duration.
Q: How do I get my test results?
A: If you have not heard from us within three days please phone the nurse on 07 579 0144 and select “OPTION 2”. Please note X-ray results may take up to a week.
Q: Can I phone my doctor and talk to him/her?
A: Our GPs are unable to take phone calls from patients –instead all calls are directed to the nurse to triage. She will decide if you need an appointment, or will assist with your query.
Q: How long do I need for my appointment?
A: We offer standard, complex, and extended consultations which are priced accordingly. If you have a complex problem, or require a medical (for travel, employment or insurance purposes), please advise reception when booking the appointment so the appropriate time can be allocated.
Q: If I make an appointment for myself can I bring the whole family?
A: A separate appointment must be booked for each patient to allow our GPs enough time to properly assess and treat each person. However you are more than welcome to bring a support person along to any consultation.
Q: Where do I go to have blood tests, x-rays and ultrasounds taken?
A: Pathlab’s Greerton branch is conveniently located across the road from Chadwick Healthcare at 10 Mitchell St. They are open from 8am until 4pm daily to perform blood tests. Patients who require an x-ray or ultrasound can visit Bay Radiology at nearby Grace Hospital in Cheyne Rd, Oropi. They are open Monday to Friday from 8:30am until 5pm.
Q: What is Manage My Health?
A: Chadwick Healthcare offers patients a secure online patient portal where you are able to obtain medical results, get repeat prescriptions and book appointments. To register for Manage My Health, please contact reception on 07 579 0144. If you are already signed up to Manage My Health, you can login here...